Slow speeds with Bresnan sometimes, but good customer service
July 14, 2008 | Filed Under Seriously | 3 Responses
Credit Bresnan customer service for being far more polite that Qwest and having almost no waiting-on-hold times. However, Internet speeds are really noticeably slow from time to time. I can fetch a cup of coffee while a page loads, and come back to discover it is still not loaded. This varies according to time of day, and most of the time it is fast, but the slow times can be annoying. Fortunately, they are few and far between.
Sometimes I wonder if it is simply not possible to get great Internet speeds from any ISP here in southeastern Montana.
Any useful info? It would be welcome, just leave a comment.
UPDATE: First of all, sorry for the delay in getting to your comments. I’ve switched email clients (from Mac’s mail.app to Thunderbird) and missed a lot of emails, but was able to recover them. Second, I am experiencing great speeds with Bresnan now, and appreciate the response from one of their network techs below! I continue to give Bresnan good marks for customer service. I had to call about the TV service recently and I got fast service with no on-hold times, and they were polite, too. And they fixed the probelm right away.
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3 Responses to “Slow speeds with Bresnan sometimes, but good customer service”
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Try BridgeBand! I’d like to say we’re nice and friendly. Excellent performance, local (Bozeman, I live in Livingston), and helpful.
You can get service with or without a Qwest phone line.
Dear Sir or Madam,
My name is Brek Nielsen and I manage the technical support team for internet service for Bresnan located in Billings, Mt, and I would like to start off by apologizing that you have not had a better experience with your internet service.
It is absolutely not right that your internet connection is as slow as you have described in this posting, and I believe we can help you identify the source of the issue and correct it.
I would like to invite you to contact myself directly at BNielsen@bresnan.com or if you would prefer you may also contact our local manager for the Bozeman and Livingston areas Mike Oswald at 406-671-5468. I hope one of us hears from you soon.
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Thanks for the nice information. It is very good for the Bresnan. It’s internet speed is slow but it’s a provide the better service for the customer. It’s really very good news.
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Anderson smith
Montana Treatment Centers